We get asked A LOT of questions at GymNation! From information about what it is like to work out at a GymNation location, through to questions on how to join, gym safety, getting a personal trainer, and ongoing diet, nutrition, and health advice. Below, we have compiled the most frequently asked questions that we receive, along with the replies from the GymNation management team.
CLASSES
Do you have exercise classes?
Yes we do! We are committed to bringing you the most up-to-date and full timetables, with up to 400+ classes running every month for GymNation members in every location. Our classes range from Spinning, Les Mills, Yoga, JumpNation, Boxing, MuayThai, BLITZ and many more. Check out all of the classes we offer at GymNation.
Are your classes free?
We have 400+ FREE live instructor led classes a month and another 400+ Virtual FREE classes a month.
To learn more about the huge amount of classes available at each of the GymNation locations, please view all of the GymNation classes.
You can also view our timetable by downloading the GymNation App from the IOS/Apple or Android/Google Play stores, or by visiting the GymNation Class Timetable page.
How do I book onto a class?
You can book in to any of our classes via the GymNation App. Simply download the GymNation App from the IOS/Apple or Android/Google Play stores, search or filter for the class or instructor you are looking for and book in directly on the app.
Where can I see the timetable of classes?
To learn more about the huge amount of classes available at each of the GymNation locations, please view all of the GymNation classes.
You can also view timetable by downloading the GymNation App from the IOS/Apple or Android/Google Play stores, or by visiting the GymNation Class Timetable page.
EQUIPMENT & FACILITIES
Are there changing facilities and showers in the gym?
Yes, we provide showers, lockers, toilets and changing facilities within each GymNation location.
Are there lockers within GymNation?
Yes, please bring your own padlock or you can purchase a padlock from vending machines at the gym for 20AED. As the Gym rules state, all lockers must be locked if occupied and only used for the duration of your training session. Please be aware: lockers are cleared of belongings every night by gym staff.
Will I be shown how to use the equipment/given an induction?
Yes, we provide a free GymNation induction session to every new member in which we show you how to operate the equipment and answer any other questions you may have. Time slots can be booked at the gym reception desk, website, or through the GymNation App!
Does the facility include sauna, steam, spa and pool?
We offer a world-class exercise and fitness facility with no 'frills and fuss' and therefore have opted not to have a sauna, steam, spa, and pool. This keeps our costs low, and we pass on these savings through to our members in the form of fantastically low and flexible gym memberships.
Do you offer a towel service?
We offer a high-quality exercise and fitness facility with no 'frills and fuss' and therefore we do not provide members with a towel service. This keeps the costs low, and we pass on these savings through fantastically low and flexible gym memberships.
Do you provide parking at GymNation?
Yes, we do! We offer (24/7) access to ample parking in each GymNation location in clearly marked and dedicated spaces for GymNation members.
Do you supply paper towel dispensers to wipe down equipment?
As stated in the gym rules, a small gym towel must be carried to wipe down equipment after use as a courtesy to other members. Towels can be purchased from one of our gym vending machines for 30AED.
Do you have free weights?
Yes. All of our clubs have an excellent range of free weights up to 60kg with at least 2-3 of every single weight available.
Is the weights area just for men?
The weights area at GymNation is certainly not just for men. Unlike many other gyms, all of our gyms are designed to be welcoming and non-intimidating, in fact over 30% of GymNation members are brand new to health and fitness and never owned a gym membership before joining GymNation!
Everyone is welcome in our weights areas, but we have also added separate ladies-only weights areas in most of our gyms to provide an additional option to members who wish to train in a ladies-only gym. Weight training has a number of substantial benefits to both men and women alike. It increases bone density which in turn strengthens your bones, it also improves body composition. Weight training can also reduce your body fat and increase your muscle mass as well as increasing metabolism, improving physical fitness and preventing injury. It’s safe to say weight training is for everyone...just like the GymNation weights area!
What gym equipment do you have?
You might be coming to get your blood pumping, your muscles flexing or just to try something completely different - but whatever you want from your workout, we’ve got the latest generation Matrix equipment kit to get you there in each of our gyms.
At our gyms, you'll find at least 500 pieces of high spec cardio and strength equipment and free weights up to 60kg. Don’t forget, if you need a quick demo of any of the machines or equipment at any point, all you have to do is ask. We'll be happy to show you.
Learn more about the huge range of equipment we have by visiting the equipment section of our website.
Do you have ladies only facilities?
We offer comprehensive ladies only sections which are accessible directly from the ladies changing room.
Our ladies only gyms have an extensive range of cardio, strength and free weight equipment. In addition to our ladies only gyms our virtual studio doubles up as a ladies only gym at certain times of day, allowing our female members to do instructor led and virtual classes in the company of other like-minded ladies.
GYMNATION APP
How do I download the GymNation app?
The GymNation App can be downloaded by clicking on the buttons at the top of this page, or through the links below:
- Click here for the App Store (IOS/Apple)
- Click here for Google Play (Android)
How do I login to the GymNation App?
1. Download the GymNation App
- Click here for the App Store (IOS/Apple)
- Click here for Google Play (Android)
2. Click "Log In" and then click "Forgot Password?"
3. Enter your email address and click "Reset Password" - (The email must match the one that you used to join GymNation with.)
4. Check your emails (+ Junk/Spam folders), click the reset link and reset your app password to a password of your choice.
5. Log in to the app using your email and new password.
If you need any further help, have questions on how to use the app, or you have forgotten your registered email address, please speak to the team at reception on your next visit, or Contact GymNation.
I've requested to reset my password, but I didn't receive a password reset link?
Firstly, please check your junk/spam folders to see if the reset email has been delivered there. Alternatively, the email you have entered on the app, may be different from the one you joined GymNation with. Another reason may be because your mailbox is full and you cannot receive any new emails. If you are still not receiving the email, please speak to the team at reception on your next visit, or Contact GymNation.
What happens if the app says my email is not registered?
If you see this message when trying to reset your app password, it is likely that the email you have entered on the app, may be different from the one you joined GymNation with. If you are still not receiving the email, please speak to the team at reception on your next visit, or Contact GymNation.
What happens to the old GymNation App?
The old GymNation App is no longer in use, please delete this from your device.
I forgot my GymNation App password. What do I do?
1. Click "Log In" and then click ""Forgot Password?"
2. Enter your email address and click "Reset Password" - (The email must match the one that you used to join GymNation with.)
3. Check your emails (+ Junk/Spam folders), click the link and reset your app password to a password of your choice.
4. Log in to the app using your email and new password.
If you need any further help, have questions on how to use the app, or you have forgotten your registered email address, please speak to the team at reception on your next visit, or Contact GymNation.
My QR code is not showing in the GymNation App?
If your entrance QR code is not showing within the GymNation App, please speak to the team at reception on your next visit or Contact GymNation.
Can I access the GymNation App as a non-member?
Yes, but only as a guest. Guest users will be able to view the GymNation class schedules for each location, but in order to book into classes and use other member-only app features, you will need to be a GymNation member - Join GymNation Here TODAY....!
I have an issue with the GymNation App?
If you need any further help, have questions on how to use the app, or you have forgotten your registered email address, please speak to the team at reception on your next visit, or Contact GymNation.
JOINING & MEMBERSHIPS
How can you offer gym memberships at a 1/3rd the price of other gyms?
It’s really simple, we offer a world-class gym with no 'frills and fuss' and therefore have opted not to include a sauna, steam, spa, and pool within GymNation locations. We also cut out the frills such as a towel service, and invest extensively into technology to automate our systems (e.g. online sign-up, member app, etc).
All of this helps to keep our costs low and we are then able to pass these savings through to you, our members, in the form of fantastically low and flexible gym memberships! Putting it simply, we focus on providing proper health and fitness benefits, and less on the expensive luxuries that only a very small percentage of gym members want or would actually use!
How do I join GymNation?
It’s a really simple process. You can join online through our website or by coming into the gym and signing up at reception. To join via the website click on JOIN NOW from the main menu, select your type of membership, and away you go. You’ll be a member in just a few simple steps.
Alternatively, come down to any GymNation location anytime you like (we are open 24/7!) and a member of the GymNation team will be happy to help get you signed up to the best gym in the UAE!
This is a fantastic offer you’re half the price and twice the size, what is the catch?
There is no catch! At GymNation we strive to offer you transparent and affordable prices and flexible contract options, whilst also providing you with access to the largest, best equipped, and most fun gyms in the UAE!
What are the different membership options?
We like to keep things transparent and simple at GymNation, as a result we have two membership options:
1. GymNation Core Membership: Where you sign up for an affordable 12-month agreement but only pay monthly! (No big upfront payments like in other gyms!)
2. GymNation Plus: This is our most popular membership option! GymNation Plus includes access to all GymNation UAE locations as well as many other benefits included in the membership, including FREE PT sessions and monthly guest passes for your friends and family.
Do I need to pay for 12 months upfront?
Absolutely not – our ethos is to make our membership packages as flexible as our yoga instructors! At GymNation we only expect you to pay each month rather than upfront, making our memberships more affordable for you.
Can I try before I buy or get a day pass?
Hey, we don’t call ourselves the most transparent and flexible gym for nothing. That’s why we offer a range of guest pass options to suit your schedule. You can apply for a guest pass through our website or visit a GymNation reception where a member of the team help you out!
What are GymNation's opening hours?
All GymNation locations are open 24 hours a day, 7 days a week, so that you never miss a workout!
What is the minimum age to join GymNation?
You need to be 16 years old to join GymNation, but we also offer a variety of supervised classes and training programs focused on under 16's. Please speak to the team at reception for more information on these.
Can I pay by cash or card?
The easiest way to become a member is via our website – Join now – where you can join using any debit or credit card. We do not accept cash payments as we seek to automate all our processes and systems to keep the back-office staff count low and we pass these savings through to you in the form of the UAE's Most Affordable Gym membership.
Why should I join GymNation locations before they are open?
To take advantage of our heavily discounted pre-opening price and guarantee yourself a special offer Founders Membership, view our upcoming GymNation locations and secure your Founder Member rate TODAY!
How do I know what non open GymNation locations will look like?
All GymNation locations have a very similar look and feel between each of them! View video tours of our open GymNation locations so that you know exactly what to expect when each GymNation location opens up!
When I join how do I access the gym?
Your gym access will be through a QR code within the GymNation app. Once you join GymNation, you can download the GymNation app from the IOS/Apple or Android/Google Play stores, set up your app account, and then each time you come into the gym, click the QR code icon in the top right corner of the app. Scan this QR code on the gate scanner at reception, pass through the gates, and start your workout!
What is a Recurring Payment?
Our recurring payment system automatically debits your monthly membership fees directly from the debit or credit card on the same day each month as you originally joined up until you choose to cancel your membership. This makes it simple and hassle free for you to make your monthly membership payment. It's essentially the same as a Direct Debit system.
How can I make my monthly membership payments?
We accept payment by Visa or Mastercard debit and credit cards for our memberships and other products and services. We do not accept cash for membership fees as we need everything to run through our payment gateway, so we can automate as much of back-office administration as possible and keep the head office costs to a minimum, so we can pass these saving through to our members in the form of the UAE's lowest and most flexible gym membership fees.
Your second monthly recurring payment will be collected exactly one month after you join, unless you joined prior to your gym opening in which case it will be collected one month after the gym has opened. Subsequent monthly recurring payments for monthly membership fees will be collected monthly thereafter via our recurring billing platform which will debit the funds from the debit or credit card you used to become a member.
What is the joining fee?
A Joining Fee will be charged upon becoming a member, unless it during a promotion period when we may discount the joining fee or remove it all together. The Joining Fee is a one-off payment at the point of becoming a member and is applied to cover the initial administration costs associated with setting up a new membership and recurring payment agreement.
PERSONAL TRAINING
Are there personal trainers at GymNation?
Yes, we have the best personal trainers in the UAE who can be hired at an additional cost. All GymNation members also receive a FREE personal training session upon joining! Speak to the team at reception and they will help find the best personal trainer for your fitness goals!
Do you allow freelance trainers?
We do not allow freelance trainers to operate out of GymNation. We have our own carefully selected Personal Trainers who are all on a sports trainer visa, have the correct qualifications, insurance and have passed our rigorous selection process.
Any freelance trainers found to be coaching clients out of GymNation will be asked to leave and will have their GymNation membership terminated.
REFER FRIENDS
Can I refer friends or family members to GymNation?
Studies show that training with your friends or family can improve your results by up to 60%. You are much more likely to achieve your fitness goals if you begin your journey with someone else!
You can refer as many friends as you want via our refer a friend page.
Refer your friends now and enter our monthly referral competitions where you can win Fitbits, gym bags, free PT sessions and other prizes for referring people to GymNation.
CANCELLING/FREEZING YOUR MEMBERSHIP
Can I cancel my membership?
If you wish to cancel your membership please can you visit the gym and bring the documents listed below to support your cancellation request. Be aware you can only cancel if you are on a Flexible Membership package or if you have evidence to support your cancellation of a GymNation Core Membership (e.g. redundancy letter or new tenancy agreement outside of Dubai, RAK or Abu Dhabi).
Please note,
(1) if you are within our 12 month GymNation Core Membership contract and upon visiting the gym you do not provide supporting evidence acceptable to GymNation management your request will be immediately rejected
(2) If you state you are on a Flexible membership but are in fact on a GymNation Core Membership your request will be immediately rejected
Acceptable supporting evidence
If you signed up for our 12 month GymNation Core Membership agreement you are only able to cancel this membership within your first 12 months due to:
(1) Relocation outside of Dubai, RAK or Abu Dhabi
(2) Medical reasons
(3) Redundancy
Evidence must be provided otherwise your request to cancel will be immediately rejected.
It is mandatory to bring evidence of your circumstances in support of your reason for cancelling within your twelve month contract.
(1) Relocation outside of Dubai, RAK or Abu Dhabi- new tenancy agreement (visa cancellation or flight tickets are not sufficient evidence).
(2) Medical Reasons - Doctors letter, dated within last 30 days stating you can no longer participate in physical activity or Maternity Certificate.
(3) Redundancy - Employer evidence confirming your redundancy with company stamp.
Failure to attach evidence to this application to cancel your contract will result in your request being immediately rejected.
If you are in a Flexible agreement you can cancel without any supporting evidence subject to our notice period.
TERMS & CONDITIONS
Please see below the relevant sections of the Terms & Conditions regarding cancellation which you accepted upon becoming a member:
CANCELLATION AND REFUNDS
If you joined online and not in the Gym premises you have either 14 full days after joining if you do not attend the gym (or 14 full days from when the gym opens if you joined during a pre-opening sales phase) or 24 hours post your first visit to cancel this agreement for any reason.
If you exercise this right to cancel we will reimburse you all membership fee payments received from you. If you have used the GYM before requesting to cancel then we will reduce your membership fee refund by a pro rata amount equal to the number of days from joining to the date cancellation was requested.
If you joined as a member inside our Gym you have no legal entitlement to a cooling-off period.
The Joining Fee is not refundable under any circumstances.
Following the above mentioned 14 day period, the initial membership payment and each subsequent Monthly Recurring Payment made is not refundable under any circumstances but you may cancel your membership subject to the following cancellation polices.
We will manage and process the cancellation of your membership upon receipt of a properly submitted cancellation request. Should your Recurring Payment be cancelled without submission of a cancellation request form at any time you may incur fees as a result of any missed payments. If you wish to have confirmation of any amendments to your account at any stage please contact a member of the GYMNATION team.
Refunds will be made onto the original mode of payment and will be processed within 10 to 20 days depends on the issuing bank of the credit card.
CANCELATION WITHIN CONTRACT / GYMNATION CORE MEMBERSHIP PERIOD
You may cancel your membership whilst still within your contracted minimum number of Monthly Recurring Payments (i.e. GymNation Core Membership of 12 months), under the following circumstances and subject to you providing satisfactory evidence:
Relocation: This agreement can be cancelled in the event that your new permanent address is outside Dubai upon GYMNATION satisfactory receipt of proof of your relocation and new address.
Long term (over 3 month) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided. The writing opinion must be dated within 30 days of the request to cancel.
Pregnancy: This agreement can be cancelled if you become pregnant upon the appropriate written proof being given.
Please note – ANY Cancellation for the above reasons will not be effected until the appropriate proof is provided to a member of the GYMNATION team and you receive a written confirmation response from GYMNATION.
ALL CANCELATION NOTICE PERIODS
Any cancellation request regardless of contract type or situation requires a minimum of 30 days' notice and all cancellations are subject to satisfactory proof of evidence should you still be within a minimum timeframe commitment before the cancellation of the membership will take effect. You acknowledge and understand that one further recurring payment will be taken from your account if such a recurring payment is due within the aforementioned 30 days notice.
How much notice do I need to give to cancel my membership?
As per the GymNation T&C's all cancellation requests are subject to a 30 day notice period.
Can I freeze my membership?
You can ONLY freeze your membership as a result of temporary Illness or Injury. In which case your membership may be frozen for a minimum of 1 month and/or maximum of 3 months in the event of a temporary illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for a period of time.
Please note – ANY Freeze will not be effected until the appropriate proof is provided. Once your freeze has been processed you will not have access to the facilities until the freeze period has come to an end.
WE DO NOT FREEZE MEMBERSHIP DUE TO HOLIDAYS OR TRAVEL ARRANGEMENTS.
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