WE'RE REALLY SAD TO SEE YOU GO.
If there's anything we can do to change this decision please speak to a member of the GymNation team. We're always happy to help.
If you wish to cancel your membership please submit your request through the GymNation Contact Us page.
Once we receive your request, the team will review it to check if your membership is eligible for cancellation in line with the Terms & Conditions that you agreed to when you joined GymNation.
Depending on your membership, we may request additional documentation/evidence to support your cancellation request.
Please see the below extract from our Terms & Conditions with regards to cancellations:
CANCELLATION AND REFUNDS
1. If you join us online and not on the gym premises you have 14 full days to cancel your membership and obtain a full refund, once you have visited us for the first time within these 14 days, you have 24 hours after your first visit to cancel this agreement for any reason. If you have joined us during pre-sale (before your chosen club opens) you have 14 full days from the date your chosen club opens to cancel your membership and obtain a refund.
2. If you joined as a member inside our Gym you have no legal entitlement to a cooling-off period.
3. The Joining Fee is not refundable under any circumstances.
4. Following the above-mentioned 14 day period, the initial membership payment and each subsequent Monthly Recurring Payment made is not refundable under any circumstances but you may cancel your membership subject to the following cancellation policies.
5. We will manage and process the cancellation of your membership upon receipt of a properly submitted cancellation request. Should your Recurring Payment be cancelled without submission of a cancellation request form at any time you may incur fees as a result of any missed payments. If you wish to have confirmation of any amendments to your account at any stage please contact a member of the GymNation team.
6. Refunds will be made onto the original mode of payment and will be processed within 10 to 20 days depends on the issuing bank of the credit card.
7. Cancellations must be processed on our website through the Contact GymNation page, any cancellation that is not submitted through this page will not be valid and therefore not actioned. Any notice period will only start once a cancellation has been processed through this page and the correct documents have been supplied.
8. Please note that if you submit a cancellation request through this page then your membership WILL NOT automatically be cancelled. We will inform you of the status of your cancellation request via email/SMS within 72 hours.
CANCELLATION WITHIN CONTRACT / GYMNATION CORE & PLUS 12 MONTH PERIOD
1. You may cancel your membership whilst still within your contracted minimum number of Monthly Recurring Payments (i.e. GymNation Core & Plus Memberships of 12 months), under the following circumstances and subject to you providing satisfactory evidence:
2. Relocation: This agreement can be cancelled in the event that your new permanent address is 30km away from any GymNation gym, either the site you originally signed up for or any other GymNation site. Any cancellation in respect to a member's relocation is dependent on satisfactory receipt of proof of your relocation and new address (e.g. new tenancy agreement in your name).
3. Long-term (over 3 months) illness or injury: This agreement may be cancelled in the event of an illness, injury, or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided. The writing opinion must be dated within 30 days of the request to cancel.
4. Pregnancy: This agreement can be cancelled if you become pregnant upon the appropriate written proof being given.
5. Redundancy/Job Loss: This agreement can be cancelled upon providing employer evidence confirming your redundancy with the company stamp. The redundancy must have occurred after your GymNation joining date.
6. Please note that self inflicted job loss resulting from termination due to resignation or discipline is not included under our Redundancy/Job Loss policy.
7. Please note – ANY Cancellation for the above reasons will not be effected until the appropriate proof is provided to a member of the GymNation team and you receive a written confirmation response from GymNation.
ALL CANCELLATION NOTICE PERIODS
Any cancellation request regardless of contract type or situation requires a minimum of 30 days' notice and all cancellations are subject to satisfactory proof of evidence should you still be within a minimum timeframe commitment before the cancellation of the membership will take effect.
You acknowledge and understand that one further recurring payment will be taken from your account if such a recurring payment is due within the aforementioned 30 days' notice.
